Know when a sales channel stops sending orders to Shopify

The problem

If you sell on Etsy, eBay or Amazon through Shopify, those orders arrive via a sync. When the sync breaks, often nothing tells you. You find out when you oversell an item or a customer complains, sometimes weeks later.

How it works

1. 1

   Install it

   Add the app to your Shopify store. It only asks for read access to orders.

2. 2

   It learns your normal pace

   It looks at your order history and learns how often each channel usually brings in an order.

3. 3

   It emails you when a channel goes quiet

   If a channel goes much longer than usual without an order, you get one email so you can check the connection.

Works with any channel that brings orders into Shopify: eBay, Etsy, Amazon, TikTok Shop and others.

Works best for channels that get at least a few orders a week. A channel needs about 10 orders in the last 14 days before Vigia starts watching it.

What the alert looks like

An example with made-up data:

Privacy

• It only reads the date/time and the source channel of each order.
• It does not read customer names, emails, addresses or payment details.
• It does not change anything in your store.
• You can remove it at any time from your Shopify admin.